Refunds and Returns

RETURNS

The buyer has the right to withdraw from the contract, without any penalty and without specifying the reason, by explicitly declaring his will to withdraw from the contract within 14 days of delivery of the goods to the address:
FC ITALY Srl – Factory in Via le Caterine, 21 Bellizzi 84092 - Salerno. The declaration can be sent by registered letter to no. by fax 0828 51907, PEC box FCitalysrl@pec.it.
The purchaser may exercise the right of withdrawal in the manner described above, only if provided with a receipt or invoice relating to the purchase. The costs of returning the goods, which must arrive in a normal state of conservation, are borne by the customer.
The seller will proceed with the refund of the amount paid as soon as the goods are received.

REFUNDS

Refunds by the seller following the return of the goods or for any other reason can only be made with a bank credit. The right of withdrawal applies exclusively to the product purchased in its entirety; it is not possible to exercise the withdrawal only on one or more parts of the purchased product. In the case of orders including several products, it will be possible to exercise the right of withdrawal in relation to one or more products of the order, specifying the description of the products to be returned, in the withdrawal notice, pursuant to Legislative Decree 21/2014 published on the Official Gazette No. 58 of 11 March 2014 section 2 art.59 Consumer Code.

In case of exercising the right of withdrawal:

A. we will refund as soon as possible and, in any case, within 30 days of exercising the right of withdrawal, all sums already paid by the customer in relation to the purchase price of the product and any expenses already charged for the delivery of the same;
B. the customer must return the product to us according to our return conditions, indicated below;
C. the customer has a legal obligation to take reasonable care of the product until it is returned.
D. If the customer wishes to withdraw from the purchase contract before the product has been delivered, please contact us at the contact details indicated on the Website (although, if the order has already been processed for delivery, we may not be able to prevent product delivery). If the customer wishes to exercise the right of withdrawal, after receipt of the product, we have the right to ask the customer not to use the product and not to remove the original packaging or ask the same, if this packaging has already been removed but is still available to the customer, the return of the product with the original packaging.
E. the customer must return the product concerned in accordance with our return conditions:
- the replacement product is present on our Website at the same price or at a higher price than the product to be returned and, in this case, that the customer pays the difference between the price of the two products;
- the customer can place and cancel an order only once, he cannot order the same product again or a similar trial product with exchange; and each proof of this kind is valid only once for each delivery address.
F. The customer forfeits the possibility of exercising the right of withdrawal, due to lack of the essential condition of product integrity (packaging and/or its contents), in cases where it is ascertained:
even partial use of the product;< br />the absence of integral elements of the product;
damage to the product for reasons other than its transport.
In these cases, the products will remain in storage at our warehouse at the customer's disposal for the collection at your expense and expense.